Click the "My Account" icon at the top right of the site, then click "Create an account." Enter your email address and choose a password. Your account will allow you to track your orders, manage your addresses, and access your purchase history.

On the login page, click "Forgot password?". Enter your email address, and you will receive a reset link within a few minutes. Be sure to check your spam folder if you do not receive it.

Log in to your "My Account" area, then go to the "My Information" section. There, you can update your contact details, delivery address, and password.

In the "My Account" section, check your order status under "My Orders." A tracking number and a link to the carrier's website are also sent to you via email when your purchases are shipped.

We ship your orders within 24 to 48 business hours. Delivery within mainland France then takes 2 to 3 business days, depending on the chosen shipping method.

Yes, delivery is free for private customers in mainland France: on orders of €50 or more for pickup point or home delivery (Colissimo), and on orders of €70 or more for Chronopost express delivery. Below these thresholds, shipping fees apply and are displayed at checkout.

Yes, Gilsa Paris ships to many countries. Shipping costs and delivery times vary depending on the destination and are calculated automatically when you place your order.

If your order has not yet been shipped, please contact us promptly at sales@gilsa.fr. We will do our best to change the address, but we cannot guarantee this once the order has been handed over to our logistics team.

As soon as your order ships, you will receive an email containing your tracking number and a direct link to the carrier's website. You can also find this information in your "My Account" > "My Orders" section.

You have 14 days from the receipt of your order to return an item, provided it is in its original condition, unworn, and in its original packaging. Please note: adhesive products and panties cannot be returned for hygiene reasons.

Contact our customer service team at sales@gilsa.fr, providing your order number and the item(s) you wish to return. We will provide you with the necessary instructions to proceed with the return.

Once your return has been received and approved, the refund will be issued to your original payment method within 5 to 10 business days.

Contact us immediately at sales@gilsa.fr with your order number and, if possible, a photo of the product in question. We treat these situations as a priority and will offer you a quick solution.

Our adhesive bras are available in sizes S, M, L, and XL. To help you find your size, please consult our Size Guide on the website. As a general rule: cup size A/B → S or M; cup size C → M or L; cup size D and up → L or XL.

Our adhesive products are designed to be reusable. With proper care (gentle hand-washing in lukewarm water without harsh soap, and air-drying flat), you can use them 15 to 20 times while maintaining their adhesive strength.

After each use, gently wash the adhesive side with warm water using your fingers, without rubbing. Allow to air dry on a clean surface with the adhesive side facing up. Do not use a washing machine, tumble dryer, or chemical products. Place the plastic protective cover back over the adhesive area. Store the products in their original pouch to protect them from dust.

Yes! Our range is designed to suit all body types. We offer various sizes, several levels of support (from discreet nipple covers to push-up bras), and a range of shades to match your skin tone.

Our products are made with dermatologically tested materials. However, if you have very sensitive skin or known allergies to adhesives, we recommend testing the product on a small area of skin before prolonged use. In the event of irritation, discontinue use and consult a healthcare professional.

We accept payments by credit card (Visa, Mastercard, American Express). All payments are secured via our SSL encryption system.

Please ensure that your card details are entered correctly and that your card is enabled for online purchases. If the problem persists, contact your bank or try using a different card. Our customer service team is also available at sales@gilsa.fr to assist you.

We do not currently offer installment payments on our site. Stay tuned—new payment options may be added soon.

You can email us at sales@gilsa.fr. We commit to responding within 24 business hours. Our customer service department is open Monday to Friday, from 9:30 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

Yes! We have a dedicated area for professionals (retailers, stylists, costume designers, etc.). Check out the "Professional Area" section on our website or contact us directly at sales@gilsa.fr.